ROI of UX [INFOGRAPHIC]

July 24, 2014
Frank Spillers
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User Experience (UX) has a long history of being measurable and showing return on investment (ROI). This has even been true when ROI is often tricky to measure itself. A recent seminar we gave on the ROI of User Centered Design (archive available for playback) revealed some ROI of UX statistics that should be of value to anyone needing to justify the business case for UX. Highlights from the seminar and more are found in the infographic, Making a Strong Business case for the ROI of UX, below: (Sharing note: please share this original page or credit experiencedynamicscom.kinsta.cloud in your posts or tweets- thank you!).

Frank Spillers

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Frank Spillers

Frank Spillers, MS, is founder of Experience Dynamics, a leading UX and Service Design consultancy. Frank is one of the world’s most in-demand UX consultants. He’s an Inclusive Design evangelist, and expert in Accessibility, Emotion Design, VR/AR, Cross-cultural Design and UX Management. Frank brings 25 years experience as a Sr UX Director and Service Design leader. He has lifted conversion rates by 88% and enhanced revenue by 300% for firms like Nike, Intel, Microsoft, City of New York, Johnson and Johnson, Global Disability Rights Now!, Four Seasons, Capital One, World Bank, Women Enabled International, and many more.